Argomenti di Hospitality English

• hotel description
• room type
• services and facilities

Vocaboli

• to be provided with, to be furnished in, to renovate, to assure

Modulo 2

Contenuti

• hotel staff
• communication on the phone
• communicaiton problem

Vocaboli e Grammatica

Formal/informal, would you mind + ing, aviation alphabet

Modulo 3

Contenuti

• communication on the phone
• taking guest’s details

Vocaboli e Pronuncia

• booking a room, paying the deposit by credit card or bank transfer, pronunciation (linking, elision, dropped syllables)

Modulo 4

Contenuti

• a person wants to talk with a guest
• putting on a waiting list
• telling the dates (January 1st)

Grammatica

• ordinal numbers (first, second,…)

Modulo 5

Contenuti

• formal mail
• regret mail

Vocaboli

Mrs., Ms., Mr., Miss, Madam, Mister, Sir

Modulo 6

Contenuti

• the check-in
• walk-in guest
• how to master upselling

Vocaboli

• I’m afraid so/I’m afraid not

Modulo 7

Contenuti

• Live-in
• Room service
• Territory promotion
• Giving direction

Grammatica e Vocaboli

• Adverbs of time (as soon as, at once, now,…), degree adverbs (totally, slightly, rather), to go straight on, to go past, to walk along, to turn right, to turn left

Modulo 8

Contenuti

• Live-in
• Promotion of the restaurant
• Dealing with emergencies

Vocaboli

Headache, stomach ache, flu, cold, toothache, wound, fever, pain

Modulo 9

Contenuti

• Steps to handle a complaint
• Items of the hotel room
• Customer satisfaction questionairre

Vocaboli

• To apologise, to take note, to guarantee, to look into, to get back, to solve, to fix, to accept

Modulo 10

Contenuti

• The check-out
• Problems checking out

Vocaboli

• • To add, to ensure, the printout, to enter, to question the bill, incorrect charges, to adjust, to remove